Caregiver Resource Center
Find answers fast. This page is organized by category to help you quickly locate information on payroll, benefits, time off, training, and more. Select a category to explore the resources available to you.
FAQs
How do I download the Field Service Mobile App for Family Selected Caregivers?
You can find download instructions as well as helpful videos on how to use the app here.
How does my Medi-Cal member's authorization work?
Members are approved for a specific number of service hours over a designated authorization date range.
- Authorizations are approved and issued by the member’s insurance plan, not by 24 Hour Home Care.
- If a member has multiple onboarded caregivers, the authorized hours are shared among all caregivers providing services.
- The member and caregiver are responsible for working together to establish a schedule that stays within the authorized hours.
- Once all authorized hours have been used, services should stop. The member must wait until they are eligible for reauthorization and receive a new approved authorization from their insurance before additional hours can be claimed.
My paycheck is short, what can I do?
If after comparing your timesheets in the Field Service Lightning app with your most recent pay stub and you determine that your paycheck is missing hours or appears to be incorrect, please email our Admin Team at AdminAssistants@24hrcares.com. A member of our office staff will review the discrepancy and work with you to resolve it.
Why is my paycheck late?
Please note that paychecks are mailed via USPS and can take anywhere from 3-5 business days. If your paycheck is not received by the 5th business day (i.e. the following Friday), you can contact our administrative services team (AdminAssistants@24hrcares.com) to do a stop payment so that we may void and reissue your check.
Where do I report an on-the-job injury?
In the event of an on-the-job injury, please call our office right away at (888) 324-6225 to report or follow the injury hotline instructions.
What benefits am I eligible for?
For more information on your eligibility and benefits, please email benefits@24hrcares.com.
How do I qualify for health insurance?
For caregivers working 30+ hours a week we offer:
- Medical, Dental and Vision Insurance
- Life Insurance
- HSA Plan
- EAP
- LegalShield/IDShield
- 401k
- Pet Insurance
Am I eligible for a 401k savings Plan?
For caregivers working 30+ hours a week we offer:
- 401k
- Medical, dental and vision
- Life Insurance
- HSA Plan
- EAP
- LegalShield/IDShield
- Pet Insurance
- Paid Sick Leave
