Everything changes when Veterans choose their own caregiver
Proudly serving Veterans through the Community Care Network since 2011. We help Veterans stay safe and independent at home with a caregiver they trust.
The best home care starts with trust
How we’re different
Care powered by choice
We empower Veterans to choose their own caregiver, like a fellow Veteran, family member, or neighbor.
True Veteran advocacy
We work as an extension of care teams, coordinating services and ensuring Veterans receive the right support at every step.
Faster, more sustainable care
When care starts with someone familiar and trusted, services begin faster and care remains continuous.
How we help: supporting independence at home
Through the VA Homemaker and Home Health Aide program, caregivers provide assistance with Activities of Daily Living (ADLs) to help Veterans remain safe and supported at home.
Understanding VA eligibility
VA home care services are typically accessed through the VA Community Care program. Eligibility depends on several factors, including enrollment in VA health care, a medical need for support at home, and a referral from a VA care provider.
Apply by Phone
Call 877-222-8387 to apply with the help of a VA representative.
Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Apply in Person
Apply by Mail
Download and complete VA Form 10-10EZ, then mail it to:
Health Eligibility Center
Enrollment Eligibility Division
PO Box 5207
Janesville, WI 53547-5207
FAQs
Who qualifies for VA Homemaker & Home Health Aide (H/HHA) program?
Eligibility is primarily based on functional needs and medical status, not income. To qualify, Veterans must:
- Be enrolled in VA healthcare; enrollment in VA medical benefits is a prerequisite for H/HHA services
- Veterans must have difficulty performing at least one daily task ADLs (Activities of Daily Living) such as bathing, dressing, toileting, meal prep, light housework, and medication reminders
- Be assessed by a VA healthcare provider
- Receive a determination from a physician, nurse, or social worker that in-home support is medically necessary
- Live in a setting where in-home services are feasible
- Live in a community, not in nursing homes
Is there a cost for Veterans?
Approved services are covered and funded by the VA, so there is no out-of-pocket cost for eligible and approved hours.
What services does the H/HHA program provide?
24 Hour Home Care’s H/HHA program provides non-medical in-home support, including:
- Personal care & hygiene
- Medication reminders
- Mobility & transferring
- Supervision & companionship
- Mealtime support
- Light housekeeping
Can I choose my own caregiver?
Yes, Veterans can select their own caregiver. Often a family member, friend, neighbor, or fellow Veteran who may already be supporting the Veteran. The program allows Veteran-selected caregivers to be compensated for approved hours provided they meet minimum requirements.
What if I don’t have a caregiver in mind?
Our team will work with you to identify someone in your existing network who may be a good fit, such as a family member, friend, neighbor, or fellow Veteran. If you don’t have someone in mind, we may also be able to connect you with a caregiver from our network, depending on availability in your area.
What areas do you serve?
We support Veterans throughout California and continue to expand our VA footprint across the state.
Can care be provided in rural areas?
Yes. Because Veterans can often choose someone they already know, we’re able to support many rural and traditionally underserved communities where caregiver availability can be limited.
Resources
Resources and tools to help Veterans and their families access the care and support they deserve.
Need help understanding your care options after enrollment?
We do not submit referrals or determine eligibility, but we can help you understand the process so you can take the next step with confidence.
