Field Service Mobile App for Family Selected Caregivers
This app is for Family-Selected Caregivers. Meaning, if a family chose you to be their caregiver, this is the correct page for you. If you were hired by 24 Hour Home Care and assigned to a family, please click here.
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How to Download and Login to the Mobile App
Follow these easy instructions to download and login to the app:
- Download the Field Service Mobile App: Click the links below on this page to download the Salesforce Field Service mobile app for Android or Apple devices.
• Apple App Store
• Google Play Store - Login to your account: After the Salesforce Field Service mobile app has been downloaded, log in using your email as the username and your temporary password.
- Set-Up New Password: Your temporary password is your last name with the first letter capitalized and the last 4 digits of your primary phone number. For example: If your name is John Doe and your primary phone number is 310-111-2222 then your password would be Doe2222.
Family Selected Caregivers: How to Update Your App
Click the video to see step-by-step instructions for how to update your app for family selected caregivers.
Family Selected Caregivers: How to Reset Your Password
Click the video to see step-by-step instructions for how to reset your password for family selected caregivers.
Family Selected Caregivers: How to Clock In
Click the video to see step-by-step instructions for how to clock in on the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: How to Clock Out
Click the video to see step-by-step instructions for how to clock out of the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: How to Clock In For Non-Flexible Siblings
Click the video to see step-by-step instructions for how to clock in when you have siblings with non-flexible authorization in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: How to Clock In For Flexible Siblings
Click the video to see step-by-step instructions for how to clock in when you have siblings with flexible authorization in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Adjusting Time
Click the video to see step-by-step instructions for how to adjust time in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Review Timesheets
Click the video to see step-by-step instructions for how to review your timesheets in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Care Plans
Click the video to see step-by-step instructions for how to review your client’s care plans in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Hours of Availability
Click the video to see step-by-step instructions for how to modify your hours of availability in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Viewing Notifications
Click the video to see step-by-step instructions for how to view notifications in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: How To Adjust Preferences
Click the video to see step-by-step instructions for how to view adjust preferences in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: How to Backdate
Click the video to see step-by-step instructions for how to submit for a past shift in the Field Service Mobile App for family selected caregivers.
Family Selected Caregivers: Reporting an Incident
Click the video to see step-by-step instructions for how to report a workplace incident in the Field Service Mobile App for family selected caregivers.
For more information about location tracking in the app, please click here.
Having trouble using, downloading, or logging into the app?
If you have any questions about how to download the app, how to login in, or anything else, please call (800) 522-1516 or send an email to mobileapphelp@24hrcares.com.
